Privacy Policy

DriveVault Technologies ("DriveVault", "we", "us" or "our") operates a ride-hailing platform that connects riders with drivers. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, mobile apps and related services (together, the "Services").

By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

We collect information you provide directly, information generated when you use the Services, and information from third parties where permitted by law. This may include:

• Account and profile details such as your name, phone number and email address.
• Verification information for drivers, including driver's licence, vehicle documents and identity documents.
• Trip information such as pickup and drop-off locations, routes, fares, offers and ratings.
• Location data from your device when you use the Services, to enable pickups, navigation and safety features.
• Payment-related information needed to process fares and payouts (handled by secure payment partners).
• Device, log and usage information such as app version, device identifiers and interactions with the Services.

We use personal information to provide, maintain and improve the Services, including to:

• Create and manage your account and match riders with drivers.
• Facilitate fares, offers, payments and payouts.
• Verify identities and keep the community safe and accountable.
• Provide customer support and respond to your requests.
• Enable safety features such as trip sharing and emergency assistance.
• Detect, prevent and address fraud, abuse and security incidents.
• Send you service updates and, where permitted, information about DriveVault.

We do not sell your personal information. We share information only as needed to operate the Services, including:

• Between riders and drivers to complete a trip (for example, first name, rating, and vehicle or pickup details).
• With service providers who process payments, verify documents, or provide infrastructure on our behalf.
• With authorities or third parties when required by law, or to protect the rights, safety and security of our users and the public.
• In connection with a business transaction such as a merger or acquisition, subject to this policy.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.

We use technical and organisational measures designed to protect your information against unauthorised access, loss or misuse. No system is completely secure, and we cannot guarantee absolute security, but we work continuously to protect your data.

Depending on your location and applicable law, you may have the right to access, correct, update or delete your personal information, and to object to or restrict certain processing. You can also manage location and notification permissions through your device settings.

To exercise any of these rights, contact us at drivevaulttech@gmail.com. We will respond in line with applicable law.

The Services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice.

If you have questions about this Privacy Policy or our data practices, contact us at drivevaulttech@gmail.com. DriveVault Technologies is located at No 1 Plantation Road, GRA, Ilorin, Kwara State, Nigeria.